Terms & Conditions

1. Hoban Brothers accepts Visa, MasterCard, and Discover.
2.All original manufacturer's warranty apply.
3.20% restocking fee on all returned items.
4.All returns must be made within 30 days of receipt.
5. Call Hoban Brothers to obtain a Return Authorization number before the parts are returned.  The Return Authorization number must be visible and clearly written on the container. 
6. Shipments must be inspected by the customer immediately upon receipt to insure they are complete and undamaged.  If damaged parts are discovered, an immediate claim must be made with the carrier.  Hoban Brothers must be notified within 2 working days of the receipt of a shipment that has been determined to have shortages, contain incorrect or defective parts, or if the contents of the package were damaged during shipment.  It is advisable to phone Hoban Brothers as soon as possible as issues can frequently be resolved more quickly over the phone. 
7.If parts being returned to Hoban Brothers are damaged in transit because of inadequate packaging, they will be returned to the customer at the customer's expense.  Repackaging parts using Hoban Brothers containers does not always ensure the items are packaged properly.  Hoban Brothers original containers may be reused but good judgement must be applied to determine if additional protection is required.
8.No COD's will be accepted
9.All returns must be accompanied by a copy of the original invoice of purchase, packaging, and a note explaining in detail the reason for the return.  The Return Authorization number must be visible and clearly written on the container and the explanatory note.  
10. Under no circumstances are damaged, altered, rusty, used, or otherwise unsaleable parts eligible to be returned for credit. Hoban Brothers will not issue a  Return Authorization number for anything altered, used, unpackaged or deemed obsolete by Hoban Brothers. 
11. Upon acceptance of the returned parts by Hoban Brothers under the requirements described above, the customer will be charged a minimum restocking fee equal to 20% of the total value of the parts.
All returns must be shipped to :
Hoban Brothers
10629 HWY 42
Newton, WI 53063